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Customer Service - Account

CREATING AN ACCOUNT
BENEFITS OF CREATING AN ACCOUNT
LOGGING INTO YOUR ACCOUNT
MANAGING YOUR ACCOUNT
TRACKING ORDERS
LOGGING OUT OF YOUR ACCOUNT


CREATING AN ACCOUNT
We know you have a lot to remember, and adding another login and password to the mix is just not something you want to do today – or ever. We never require customers to create an account to buy toys from us, making a quick visit to our site for a purchase easy.

But should you want to create an account to remember all of those addresses and order details, feel free! You can create an account from any page on our site using the “Create Account” link at the top of the page. Once logged in, you can place orders, see prior orders, view order details and tracking information, create and view a Wishlist, manage an address book and more!

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BENEFITS OF CREATING AN ACCOUNT
Creating an account at Growing Tree Toys offers a number of benefits. Once all of your account information is entered, you can log in to recall this information during checkout to make the process quick and easy. And, since you can update your account information or add shipping addresses at any time, you will always have the information you need to order.

When you log in to your account, you can view all previous order details, track any pending orders, view items that were saved in your shopping cart, create and view a Wishlist of items you desire, and begin the checkout process. An account with Growing Tree Toys allows for easy searching, shopping, ordering, and tracking - all with one easy login and password!

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LOGGING INTO YOUR ACCOUNT
Once you have created an account with Growing Tree Toys, you can login to your account on our website a few ways. While you are shopping our site, you can login anytime using the “Login” link at the top of the page. If you have already selected your items and are ready to checkout, you can login using the link above the billing and shipping addresses on the first page of checkout.

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MANAGING YOUR ACCOUNT
Once you have logged into your account, you can change any of the personal information saved to the account, including your billing address and your shipping address(es). In addition, you can view all previous order details, track any pending orders, view items that were saved in your shopping cart, create and view a Wishlist of items you desire, and begin the checkout process.

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TRACKING ORDERS
Once you have placed an order at Growing Tree Toys while logged into your account, you will be able to review all of the order details through your order history.

Although we also send an order tracking email upon shipment, the shipping carrier and tracking number, if applicable, will be available for review through your account. To track your package using the tracking number provided in your order history, please visit one of these four carrier websites:

UPS Tracking: www.ups.com
FedEx Tracking: www.fedex.com
USPS Tracking: www.usps.com
DHL Tracking: www.dhl-usa.com

Should you ever have any questions regarding your order or related information, please do not hesitate to contact us at orders@growingtreetoys.com or 800-372-9982.

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FORGOT PASSWORD?
With so many things to remember in life, we are sure remembering your password for Growing Tree Toys is not a priority – nor do we expect it to be. It’s our job to remember for you! You can click the Forgot your password? link from both the login page and the login section of the first page of checkout to receive this information via email. So, as long as you remember the email that you used to create the account, we will be sure to always have your password ready to email you when you need some toys!

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LOGGING OUT OF YOUR ACCOUNT
You do not have to log out of your account at Growing Tree Toys – we can even remember the login information for your computer so you do not have to login each time you shop. But, if you are using a public or shared computer, we recommend that you log out when you are done shopping to protect your private account information. While we do not save your credit card information in your account, we want to make sure that all of your personal information is safe and remains private.

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