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Customer Service - Purchase Orders

HOW TO APPLY
PAYMENT TERMS
HOW TO RECEIVE AN INVOICE
HOW TO RECEIVE A W-9
SALES TAX
ACCEPTED PAYMENT METHODS
BULK ORDERS AND BIDS
ORDER PROCESSING TIME
CHECKING INVENTORY BEFORE PLACING ORDER
OUT OF STOCK ITEMS
PAYMENT ADDRESS
LATE PAYMENT FEES
OTHER QUESTIONS

HOW TO APPLY
Schools, churches, universities, government and other non-profit organizations looking to purchase from Growing Tree Toys can see more about our Purchase Order Program at this link: http://www.growingtreetoys.com/purchaseorders.html

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PAYMENT TERMS
All Growing Tree Toys purchase orders feature NET 30 day terms for payment. These Net 30 terms apply from the invoice date, which is the date the product(s)/order is shipped.

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HOW TO RECEIVE AN INVOICE
A purchase order invoice will be sent separately from the shipped purchase order. All invoices will arrive via USPS mail, and they will be sent to the billing address listed on the purchase order account. 

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HOW TO RECEIVE A W-9
Simply send an email request to purchaseorders@growingtreetoys.com and we will email you a copy of our W9 for your records.

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SALES TAX
We are required by law to charge a sales tax of 6% on all orders shipped within the state of Pennsylvania. If your order is shipped outside of Pennsylvania, you will not be charged sales tax on the order.  If your order is being shipped to Pennsylvania and you are a tax exempt entity, please include your tax exempt information with your purchase order.

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ACCEPTED PAYMENT METHODS
Upon receiving your invoice, you may pay by check.  If you would like to pay by credit card you can simply place your order on our site. NOTE: If you want to use credit card but need special pricing or quantities, please contact us prior to placing an order.

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BULK ORDERS AND BIDS
If you need to place a bulk order or would like a bid, please send the details of your order to purchaseorders@growingtreetoys.com and we will let you know if your order qualifies for any discounts.  Generally, discounts are only provided on orders of 24+ of an individual item.

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ORDER PROCESSING TIME
All orders will be processed within 24 hours of receipt.

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CHECKING INVENTORY BEFORE PLACING ORDER
Growing Tree Toys maintains real-time inventory on our website, so you can check stock levels by placing items in the shopping cart on growingtreetoys.com.  If you can place an item in your cart it is in stock, but please note that may change based on how quickly you send  Growing Tree Toys your purchcase order.  If you send us an order and there are items on backorder we will notify you immediately.

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OUT OF STOCK ITEMS
If you would like to place an order for an out of stock item, you may include it on your purchase order and we will ship it when it is back in stock.  There are no guarantees on when items will be back in stock and if customer service anticipates a long delay we will contact you.

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CONTACT FOR PURCHASE ORDER ACCOUNTS AND ORDERS
Growing Tree Toys maintains an internal Accounts Receivable Department to answer your questions, manage invoices, and process payments.

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PAYMENT ADDRESS
Please send payments to the following address
     Growing Tree Toys
     ATTN: Accounts Payable
     202 South Allen Street
     State College, PA  16801

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LATE PAYMENT FEES
Growing Tree Toys does not charge interest for purchase orders under the standard terms of payment. But, Growing Tree Toys reserves the right to charge a 1.5% per month late payment fee for all payments that are not received within 30 days of the invoice date.

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OTHER QUESTIONS
Have more questions about Growing Tree Toys orders, shipments and policies?  Feel free to visit our Customer Service Center for answers to all your questions.

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