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Customer Service - Shopping

SHOPPING WITH US
PRODUCT INFORMATION
TOY SAFETY
DIRECT SHIP ITEMS
OUT OF STOCK ITEMS
EMAIL REMINDER
PRE-ORDERS
PRODUCT PERSONALIZATION
PRODUCT REVIEWS


SHOPPING WITH US
Growing Tree Toys knows that every child is unique, so picking out that special toy or gift from thousands of toys can seem overwhelming – but, at Growing Tree Toys, it is easy!

In addition to allowing you to shop easily by specific Ages, Departments, or Brands with our left navigation, we also offer a number of customized website features that makes searching our wonderful selection of toys simple. When searching by Age, Department or Brand, you can narrow down your search results with further criteria, or you can sort the provided results in a way most convenient for you to shop.

If you have a better idea of the item for which you are looking, our robust search option provides specific results based on your search term, which you can refine further should the search yield too many results. Please enjoy your time shopping with Growing Tree Toys – we hope that you find the perfect toy every time!

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PRODUCT INFORMATION
All of the products available from Growing Tree Toys have been carefully selected by a staff with over 25 years of experience in the educational toys business! As a result, you can feel safe in knowing that we pick only the best toys for children of all ages and interests. This careful selection process means that our website might not feature every toy from your favorite brand, or toys from certain brands at all, because we only choose to carry the toys that meet our carefully cultivated toy standards. Growing Tree Toys only wants to offer the best toys – which is what you deserve!

In addition to the excellent range of product available, Growing Tree Toys goes the extra step to provide further helpful information about every product on the site by evaluating them for their “Developmental Benefits” and the “Types of Play” they promote.

The Developmental Benefits help explain the styles of learning associated with a toy, which we know can be essential information for shoppers when picking out toys for children. Colorful icons depict our 7 developmental benefits: physical, verbal, logical, musical, spatial, intrapersonal, and interpersonal. Every toy will feature at least one developmental benefit, and many include more than one, since some toys address many different styles of learning.

In addition to the Developmental Benefits, we also provide information on the Types of Play associated with our toys. Colorful icons depict our 6 types of play: active, cooperative, creative, dramatic, manipulative, and quiet. This information is helpful to customers because it provides insight into the play environment that a toy elicits, also helping with purchase decisions. Learn more at our Learning Center.

To further help you make your purchase decision, we have reviewed all of the toy awards in the industry and selected a handful of favorites to showcase on our website. If a toy has won an award or awards from one of our highlighted organizations, you will be able to find that information conveniently on the product page. To learn more about the awards featured on our site, please visit our Learning Center.

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TOY SAFETY
Growing Tree Toys takes the safety and happiness of your children very seriously. In addition to working with the best manufacturers in the business, Growing Tree Toys continually evaluates the products available on our website to ensure they are of the highest quality and will continue to offer a wonderful play experience for children.

Please visit the Toy Safety section of our website for more detailed information regarding this important issue.

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DIRECT SHIP ITEMS
Items with a "DS" at the end of the item number indicate toys that Growing Tree Toys does not stock in our warehouse, but that are shipped directly to you from the toy's manufacturer.

As a result, Direct Ship Items are not available for expedited shipping and will ship in 3-7 business days from the manufacturer. In addition, Growing Tree Toys cannot gift wrap or provide a gift message for these items.

Please Note: Direct Ship Items may ship in packaging that reveals the contents of the box; so if the item is a gift, be on the lookout for the delivery so the gift recipient will still be surprised!

Please Note: Direct Ship items are not available to ship to Alaska, Hawaii, APO’s and FPO’s at this time.

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OUT OF STOCK ITEMS
While Growing Tree Toys strives to keep the website full of wonderful products that will delight children, occasionally we are out of stock of popular items. When an item is out of stock, it will still appear on the website, but it will be marked "out of stock" and will not be available for order.

When an item is out of stock, you can request an email reminder from Growing Tree Toys, and we will notify you when the item is back in stock. We feature real-time inventory on our website, so as soon as the product is back in stock and available to ship to customers, you will be able to place the item into your shopping cart for purchase.

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EMAIL REMINDER
When Growing Tree Toys is out of stock of an item, you may request to receive an Email Reminder when the item has returned back into stock. By signing up for the Email Reminder, you will save time by not having to return to our website to check the stock status of the item for which you are waiting. But, should we decide not to carry the item again, or the manufacturer decides to discontinue the item and we will not receive any more, we will send you an email confirming that the item will not be available on our website again. That way, you can shop for the item elsewhere instead of waiting for an in stock email from us!

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PRE-ORDERS
Sometimes, you will be able to Pre-Order new or hard-to-get products from Growing Tree Toys prior to us having them in stock. Pre-Order information will be shown on the product page, which will also include the anticipated ship date of the item. Once you Pre-Order an item, we will keep you informed on the status of your Pre-Order via email, as anticipated ship dates can change based on manufacturer availability.

Please Note: The shipment date outlined on the product page indicates when we will ship the item from our warehouse, not when it will arrive to you.

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PRODUCT PERSONALIZATION
Growing Tree Toys is happy to offer an array of products that you can personalize with the name of the child receiving the item. If you wish to personalize a customizable item, please type the name you wish to use into the personalization field, as well as in a confirmation field to make sure we have the spelling correct! You will be able to confirm the personalization during checkout, and the rest is up to us!

Please Note: The number of characters available for personalization, the personalization charge, and the processing time prior to shipment varies by manufacturer and item. Growing Tree Toys will provide you with the necessary personalization information you will need on the product page for each product that can be personalized.

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PRODUCT REVIEWS
Growing Tree Toys gives you the opportunity to provide a review for any of the products available on our website. To leave a review for a product, simply click the “Write a Review” link on the product’s page, and you will be directed to a review form for that product. We simply ask that you provide your name and email address with your review, so that we may contact you if we have any questions regarding your feedback. This personal information will not be made available to the public, nor will we use it to contact you for anything other than your review. All submitted reviews are subject to approval by Growing Tree Toys and will be posted within 5-7 business days.

While we agree that providing product reviews can be helpful to our other customers when they are deciding if a child will like a product, we ask that reviewers be respectful of their fellow shoppers and adhere to a few simple guidelines.

Review Policy: Reviews should not include: inappropriate language, children’s names, other personal contact information, promotional information, incorrect or false information regarding the product, or information regarding another product. We reserve the right to not publish or to alter content of submitted reviews should we find the submitted review unacceptable for publication. All submitted reviews become property of Growing Tree Toys.

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