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Customer Service Center

To help make your shopping experience at Growing Tree Toys easier, we have created this comprehensive Customer Service Center, which provides information on our website features and answers the most common questions about shopping on our site.  We have broken the Customer Service Center into clear sections to help you find the answers you need quickly.  If you need further assistance, please visit our Contact Us page to reach us directly.  Thank you for shopping at Growing Tree Toys!

 

SHOPPING
Shopping with Us
Product Information
Toy Safety
Direct Ship Items
Out of Stock Items
Email Reminder
Pre-Orders
Product Personalization
Product Reviews

GIFT SERVICES
Gift Wrap
Gift Messages
Multiple Gifts in One Order
Gift Finder
Quick Gift Guide
Gift Cards
Wish List

ORDERING
Wish List
Phone Orders
Purchase Orders
Shopping Cart
Checkout
Payment Options
Sales Tax
Redemption Codes
PayPal
Gift Cards
Backorders
Order Status
Order Emails
Canceling an Order

GIFT CARDS
How to Purchase a Gift Card
Redemption Locations
In Store Redemption
Online Redemption
Buying Items that Cost More or Less than the Card Amount
Deduction of Funds
Checking a Gift Card Balance
PIN Verification
Keeping a Gift Card
Lost/Stolen/Misplaced Gift Cards
Paying with More than One Gift Card
Gift Card Returns and Refunds

WISH LIST
Create a Wish List
Managing a Wish List
Shipping Address for a Wish List
Private or Public Wish List
Sharing a Wish List
Adding, Deleting, and Updating Items on a Wish List
Adding Recipients to Items
Tracking Purchases of Wish List Items
Finding a Wish List Through the Wish List Search
Purchasing from a Friend's Wish List
Shipping Items from a Friend's Wish List
Deleting a Wish List
In Store Purchases

SHIPPING SERVICES
Shipping Carriers
Shipping Rates
Additional Shipping Charges
Shipping Times
Shipping Problems
Shipping Direct Ship Items
Shipping to Alaska and Hawaii
Shipping to PO Boxes
Shipping to APO's and FPO's
International Shipping
Shipping to Multiple Locations
Tracking Your Order

RETURNS
Return Policy
Returning Items
How to Make a Return
Returning a Gift
Exchanging an Item
Merchandise Credit
Returning a Direct Ship Item
Returning a Damaged or Defective Item
Holiday Returns

PURCHASE ORDERS
How to Apply
Payment Terms
How to Receive an Invoice
How to Receive a W-9
Salex Tax
Accepted Payment Methods
Bulk Orders and Bids
Order Processing Time
Checking Inventory before Placing Order
Out of Stock Items
Payment Address
Late Payment Fees

DEAL OF THE DAY
What is the Deal of the Day?
When is the New Deal of the Day Posted?
Deal of the Day RSS Notification
What Information is in the Deal of the Day RSS Feed?
Where can I get an RSS Reader?

YOUR ACCOUNT
Creating an Account
Benefits of Creating an Account
Logging Into Your Account
Managing Your Account
Tracking Orders
Forgot Password?
Logging Out of Your Account

PRIVACY AND SECURITY
Privacy Policy
Terms and Conditions

CONTACT US





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