Return Policy & Shipping Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Be advised that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund. Depending on where you live, the time it may take for your return to reach us may vary.
To start a return, you can contact us at firstname.lastname@example.org. If your return request is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and make it right.
Exceptions / non-returnable items. Certain types of items cannot be returned:
- perishable goods (such as food, flowers, or plants)
- custom products (such as special orders or personalized items)
- personal care goods (such as beauty products)
- Seasonal merchandise (such as Christmas, Easter, Halloween or other holiday specific
- Sale items
- Gift cards
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Holiday/seasonal items and sale items are final sales and cannot be returned.
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If the item was marked as a gift when purchased and shipped directly to you, you may only do an exchange for another item of equal or lesser value. Unfortunately, our system does not allow us to issue electronic gift credit for online orders, a refund can only be sent to the original payment method. Please note, if you choose to do an exchange, return shipping costs are the responsibility of the gift recipient.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Orders are shipped Monday-Friday. Most orders will ship out within 24 hours.
Business days are Monday-Friday, Shipping estimates are in business days. All shipping dates are estimates and may be impacted by weather, natural disasters and other unforeseeable events.
In-Store Pickup orders will be ready within the hour in most cases. Please note that some of our inventory is located in an offsite warehouse.
Local Delivery orders will be delivered within 24 hours. If you need your order sooner, please consider doing an in-store pickup instead.
International orders: If you are shipping a package internationally, it could be subject to customs charges. The relevant customs teams in the destination country will set these charges based on the value of the goods you are ordering. All items sent via Growing Tree Toys and The Animal Kingdom are DDU, which means the duty is unpaid. Any customs fees will need to be paid by the recipient. It is essential to provide local contact information so the recipient can be contacted by customs.
There are a number of factors that can affect the amount of customs duty owed on an item including:
- Reason for export
- Country of export
- Country of import
- Product classification
- Product material origin
- Manufacturing country
- Value of shipment
There is no way to avoid customs duties, customs officers will check all items entering the country and charges will be applied where necessary.
We will do our best to help you.
Please ensure the mailing address is correct. We are not responsible for a mis-entered address. We use information provided at checkout and do not enter addresses ourselves. Beware of autofill on your device’s browser. Double check everything.
Mistyped or incorrect addresses must be handled with the carrier. Any fees associated with customer issues relating to package delivery must be paid by the customer and will be deducted from the refund if a package is returned to us via the carrier (i.e. “Return to Sender”).
Once a product leaves our store it is out of our control. We cannot get items back from shipping companies after they have been loaded onto trucks.
Need to File a Claim?
If you are experiencing a missing and/or late package, please file a claim with the shipping provider. We will file a separate claim on our end to help ensure the quickest resolution possible.